Influencing Change – the MINDSPACE Framework

Between 2005-2010 the UK government tried a new approach to driving change. It would consciously influence people by positive changes, try different approaches at the same time and watch the results. The old world was make a decision, make one size fit all, take years to implement it, and then see if it worked or failed.

The new approach takes this framework below, the MINDSPACE framework. It was used to transform the way the UK Tax authorities encouraged payment, increasing receipts without any extra threat of fines.

Bad Habits in Listening

“In contingent communication, the receiver of the message listens with an open mind and with all his or her senses. Her reaction is dependent on what was actually communicated, not on a predetermined and rigid mental model of what was expected” (Siegel and Hazell, 2006) + (Alasko, et al., 2008)

What are your bad habits

Which of these bad habits in listening do you have?