Quite often when we talk, we make assumptions in the language we use. The meta-model allows us to see patterns in the language, and phrases to test those assumptions. If these patterns are used deliberately then they can be used to influence – so knowing how to challenge them allows the receiver the ability to reduce that influence.
Communication
How do I handle people who won’t answer the question?
What Stops Good Communication?
Influencing Change – the MINDSPACE Framework
Between 2005-2010 the UK government tried a new approach to driving change. It would consciously influence people by positive changes, try different approaches at the same time and watch the results. The old world was make a decision, make one size fit all, take years to implement it, and then see if it worked or failed.
The new approach takes this framework below, the MINDSPACE framework. It was used to transform the way the UK Tax authorities encouraged payment, increasing receipts without any extra threat of fines.
Bad Habits in Listening
“In contingent communication, the receiver of the message listens with an open mind and with all his or her senses. Her reaction is dependent on what was actually communicated, not on a predetermined and rigid mental model of what was expected” (Siegel and Hazell, 2006) + (Alasko, et al., 2008)